Keep the Decision-Maker Talking: Breakthrough Communicator Tip #8

Hello everyone,

This is Christopher Peck with Speak Into Action Communications.

When we ask open-ended questions, we create room for our other to share about their needs, desires, and feelings--one of our absolute favorite things to do.

It is an essential technique for building trust and rapport, information-gathering, and deepening our personal and professional relationships.

But it can easily be undone with one crippling mistake.

We see it time and time again.

And I'm willing to bet every single one of us has--myself included--committed this detrimental error.

Do...

Not...

Interrupt.

Do not interrupt.

Breakthrough Communicators create this awesome, necessary space for their connections to open up, be transparent, and be authentic.

Nothing shuts this earnest vulnerability down faster than interruption.

Think about the last time you were sharing a story, idea, dream and someone cut you off.

How did you feel?

Perturbed?

Disempowered?

Less than?

Ignored?

Did you feel anything but negativity and maybe a little shame?

Maybe your protective armor was even triggered to protect your child in charge.

Breakthrough Communicators stay connected with the real Decision-Maker by listening more and talking less.

Let them share.

Let them complete their thoughts.

Let them really answer questions.

And please, please, please don't assume--halfway through their thought--you know where it's going and don't have to listen anymore.

You will accomplish nothing through interruption except disengaging the child in charge.

So add this to your communication repertoire:

In addition to asking more open-ended questions, don't interrupt the answers.

Build more intimate, constructive relationships with prospective and current clients, friends, family, children, by encouraging them to keep talking.

Thank you for reading; as always like, comment, and share this blog with fellow Breakthrough Communicators. Let's build a world of richer, more satisfying relationships.

This is Christopher Peck with Speak Into Action Communications; helping businesses perform better by training better performers.

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